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Optical Express

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1806 Reviews

Optical Express were simply brilliant. Everything from the warm welcome of the counselling staff (shreeya Mistry), consultation with Pretti Khakhar to the treatment with the surgeon was seamless. Throughout the process I felt tota ...Read more

Optical Express has grown to become one of Europe’s leading providers of laser eye surgery. It operates over 200 clinics, of which 100 are specifically designated laser consultation clinics and 54 are laser treatment clinics.

With locations throughout the UK, Holland, Germany, Ireland, France and Croatia, Optical Express has carried out over one million laser eye surgery procedures worldwide. What’s more, over 99% of patients would recommend Optical Express to their friends and family.

Pros: Value for money, caring surgeons, 128 UK clinics, latest technology, dedicated aftercare

Cons: No fixed prices (talk to them for a quote)

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote.

  1. Optical Express Laser Eye Surgery Review
  2. Prices
  3. Treatments
  4. The Verdict
  5. Surgeon Reviews
  6. 1,806 Patient Reviews

1. Optical Express Laser Eye Surgery Review

I’m very happy with my laser treatment. There’s nothing to worry about – there’s no pain, and I would recommend it to anybody. The aftercare at Optical Express is also very good. I just wish i had done it years ago. – Philip Lavelle

Optical Express uses world leading technology, and their laser platform – the VISX S4IR – delivers safe, accurate and precise results. Fun fact: Optical Express is the only vision correction provider to invest in the iFS150 intraLASE in each of its clinics – the same technology that led to NASA backing laser eye surgery for astronauts in 2007.

Over 99% of Optical Express patients achieved 20/20 vision or better following treatment, according to a study carried out in June 2017.

With over 25 years’ experience in eye care, Optical Express boasts excellent surgical outcomes, and has invested £400 million in technology to offer advanced methods for vision correction.

Optical Express has 128 clinics in the UK alone – far more than any other eye surgery provider. Its locations include London, Liverpool, Manchester, Leeds, Glasgow, Edinburgh, and Dublin, with many more situated in all corners of the country.

Here is how nearly 2,000 real customers rate Optical Express for its clinic, cost, treatments and surgeons:

Optical Express Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(4.6 out of 5)

(4.5 out of 5)

(4.8 out of 5)

(4.5 out of 5)

(4.7 out of 5)

CQC Rating: Good

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people’s needs
  • Caring for people’s safely and protecting them from harm
  • Staffing
  • Quality and suitability of management

2. Optical Express Laser Eye Surgery Cost

optical express laser eye surgery prices

True, it was an expensive operation, but I spent £500 a year on contact lenses and optician appointments – I see it as an investment! – Dave Reyner

(4.8 out of 5)

Laser eye surgery at Optical Express costs from just £595, or from £1,995 for lens replacement surgery. Of course, these prices depend on the treatment you choose, as well as your prescription, so you’ll want to pop in for a free consultation to get a tailored quote.

Optical Express is one of the cheapest laser eye surgery clinics in the UK. Its prices are well below average, compared to over 70 leading eye clinics and hospitals nationwide.

There are also a range of pay monthly finance options, so you can benefit from eye surgery for less than £50 a month – and it’s 0% finance for 10 month contracts.

Are there any hidden costs? No, the consultation is free, and you even get free eye tests worth £800. The only downside is not having fixed prices like at Optegra and Optimax, but at least the costs are lower at the end of the day.

Here are the prices of some of Optical Express’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
LASEKFrom £595£49.50
(10 months on 0% APR, £100 deposit)
LASIKFrom £1,195£42.02
(for 18 months on 11.5% APR, £500 deposit)
LASEK (with iDesign)From £1,495£41.69
(for 24 months on 11.5% APR, £500 deposit)
LASIK (with iDesign)From £1,495£46.35
(for 24 months on 11.5% APR, £500 deposit)
Monofocal lens surgeryFrom £1,995£48.89
(for 36 months on 11.5% APR, £500 deposit)
Multifocal lens surgeryFrom £3,195£47.39
(for 72 months on 11.5% APR, £500 deposit)
Phakic IOLFrom £3,395£47.39
(for 72 months on 11.5% APR, £500 deposit)
YAGFrom £595N/A

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool, you can find out how much laser or lens surgery will cost you at Optical Express for free.

3. Laser Eye Surgery Treatments

Fantastic! I am so pleased I has the treatment – playing sports is so much easier!  All the staff were very helpful, reassuring, and happy answering my questions. I’ll definitely be recommending Optical Express to everyone, their service is excellent! – Stephanie Yeadon

(4.7 out of 5)

Laser Eye Surgery

Laser eye surgery is a simple procedure that can correct your vision in a matter of minutes. Optical Express offers the most popular types: LASIK and LASEK (if you are not suitable for the surgical LASIK).

In both treatments, a cool beam advanced laser reshapes the cornea (the surface of your eye). Optical Express uses a technology called iDesign, which is based on Wavefront technology and takes thousands of eye measurements to produce the best results.

Lens Replacement

Optical Express has 20 years’ experience in lens replacement surgery. This surgery is a popular treatment for people with long distance vision, short distance vision, and even cataracts.

An eye consultant can help you decide which surgery best suits your needs:

  • Refractive lens exchange (RLE) – This surgery replaces the natural lens with a synthetic intraocular lens (IOL) implant.
  • Phakic IOL – This type of IOL is an alternative to laser eye surgery for patients with strong prescriptions.
  • YAG laser treatment – YAG laser capsulotomy is a non-invasive procedure used to treat refractive former lens exchange patients whose vision starts to fade over the years.

Cataract Surgery

Optical Express performs the highest number of cataract surgeries – after the NHS, according to its website.

Cataracts are small, blurry patches on your eyes, giving you cloudy vision. Cataract surgery involves removing your damaged lens, and replacing it with a premium synthetic one for sharper near and distance vision.

Aftercare

Optical Express custom-fits its aftercare plan to every patient. This plan includes any medication that will aid the healing process, optometrist-led follow-up appointments, and an out-of-hours medical helpline.

Patients receive 12 months’ continued care as standard, and Optical Express recommends annual examinations to maintain your eye health.

Safety Record

All surgical procedures carry a degree of risk. However, laser eye surgery has an impressive success rate, and is the most popular elective surgery in the world.

99.2% of patients achieved at least 20|20 vision following surgery at Optical Express, based on a study of 190,231 Optical Express patients with the most common prescriptions. That’s why this eye clinic promises 20|20 vision or your money back.

Just be aware that the risks increase the more complicated the surgery. Optical Express will provide a screening service to check whether you are suitable for surgical treatment.

4. The Verdict

laser eye surgery review verdict

I can highly recommend Optical Express. They are very professional, and the procedure was pain free. The best thing now is I can see very well without glasses – and it was only done 3 weeks ago. – Elaine Gibson

(4.6 out of 5)

Optical Express is the best voted place for laser and lens replacement surgery, based on nearly 9,000 independent reviews on Lasik Eyes since 2002. With hard-to-beat prices, leading technology, and fully qualified surgeons, this clinic tops the list of best laser eye surgery clinics in the UK, as well as taking the crown for:

But is it right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get one step closer to 20/20 sight:

  1. Find the top clinic in seconds: Answer three questions to be matched with the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test (worth £800) and personalised quote (with no obligation)

Click here to find the best clinic near you, and receive a tailored quote.

5. Optical Express Surgeons

6. Optical Express Reviews

RatingDate

16 Jun 2005

I had lasek surgery in early 2005 and can recommend it, i just wish i had done it earlier. The procedure itself is painless and the staff put you at ease, and are very professional. I was in some discomfort for about 1 week post op but it was definately worth it.

05 Aug 2005

I had lasek done a week ago in Manchester. It was lasek on the advice on the surgeon because I had a fairly simple prescription and it sounds slightly less scary! It has all gone very well. My sight is already excellent, every bit as good as it was with lenses. 5 stars for the surgeon (Mr Aziz) and the opthalmologist. One star is lost because the other staff in Manchester were variable - some good, some didn't return calls, etc, and one was downright objectionable. The other star is lost due to the price advertising. They advertise "from £395", but my surgeon wouldn't normally treat anyone with a small enough prescription to qualify for this price! £595 per eye is a competitive price, but I don't like misleading advertising.

30 Sep 2005

Actual procedure painless however experienced severe pain for about 3 hours after procedure. Have been experiencing headaches for the past week but these are diminishing. Pleased with result as far as vision is concerned. Still getting used to using glasses for reading.

07 Oct 2005

Underwent Lasek surgery on 9/8/05 in the Belfast Clinic. My surgeon was Dr Azziz who made me feel very relaxed and answered all my questions. I had to take the lasek surgery option as I had thin corneas and large pupils. Can I re-enforce to anyone who has to get lasek you will need a whole week to recover. 2 days of virtually no vision and a further 2 days of "scrathy eyes". Once the contact lens bandages were removed on day 5 I must admit I had hoped to have 100% vision but it took another few days to have what I would call anywhere near "normal" vision. Its been 2 months now and I'm so glad I had the operation done - just be aware its not as quick as option as Lasik - but every bit as good. Thanks to everyone in the Belfast store for all their help and advice.

08 Oct 2005

Had Lasik at Southampton Optical Express. I am pleased with the results after 7 weeks. Still a few halos at night time. I had very short sightedness and a astigmatism which appears to have been almost perfectly corrected. Day of surgery was painless. Would recommend to anyone considering treatment.

10 Nov 2005

Maria Qim and Pretti my laser eye consultant at Nottingham Branch , were very good from start to finish. They explained things very well from my first consultation to my final consultation.

27 Nov 2005

I Had Lasek on Thursday 24th, everything went great but at the moment right eye very sore not sleeping with it I can see when I can open it think its the protective lenses, can anyone else let me know if they have had same experience, im due back tomorrow hopefully all will be ok. thanks will post another one when been back tomorrow

26 Dec 2005

Has Lasek done 6 days ago at Birmingham branch. Mr George recommended Lasek as I had very thin corneas. Had heard stories of pain following procedure so was very nervous. However, no pain just grittiness and smarting of the eyes for 3 days. Found the smarting got worse after having had the bandage lenses out and could not bear light for about 12 hours after but now am fine. Vision is still a little blurry but fantastic improvement (-4.75 and -5.75 pre op). I still have a little discomfort in one eye - it feels like I have something in it - but on the whole am very pleased. Vision seems to be improving and I realise it is a slower process with Lasek so am hoping for fantastic vision in a few months. I would not hesitate in recommending Lasek, it is fantastic to wake and not fumble for my glasses after 35 years!! The only little grumble I have about Birmingham branch is the waiting. I was booked in for treatment at 2.30pm and was still waiting at 5.10pm! This makes the anticipation worse and by the time I got into the treatment room I was a nervous wreck. This waiting is not uncommon as three family members have had the same experience. My advice is to take a book to read and try tostay calm as the procedure is so simple and pain free, the anticipation and waiting is the worst part of the treatment but well worth it.

13 Feb 2006

All in all I was impressed by the professionalism of the team and their ability to explain things in a clear and precise manner. Whilst there have been minor problems obtaining aftercare appointments (due to the lack of a qualified individual at Norwich) there have been no major issues. I would recommend this to anyone who, like me, could not get on with contacts. The minor discomfort in first few hours is a small price to pay.

03 Mar 2006

Overall I had a very good experience at my local Optical Express in Milton Keynes. I've just got home from my 3 month check up and I am very pleased with the results. I was quite disappointed at the reception when I first went in to find out about having laser correction. I popped in on my lunch hour to make an appointment for a chat about the procedure. I hadn't even decided if I wanted to have it done but the girl who I spoke to insisted that I had to have different eyedrops when I attended the appointment which would prevent me from driving! I was very disappointed that they weren't even prepared to talk to me without gaining my consent to take part in a medical procedure. The girl wasn't really very helpful and seemed oblivious to the fact that I didn't have time to go through the ins and outs right then and there (that's what I wanted an appointment for after all). That very nearly put me off but I'm glad it didn't. I will point out that she worked in the shop floor area rather than the laser suite though. The initial appointment was simple enough but I do feel that it should have been possible to have a half-way appointment where you can be told about the surgery before having to consent to the examination which determines if laser correction is appropriate. Everything was explained clearly and simply but I didn't feel patronised. They gave me as much information and in as much detail as I wanted. I had to pay double the advertised starting price due to my prescription of, I think, -5.75. I also have slightly larger pupils than average so I had to be prepared to live with glare after correction, especially at night. I was told that I could go back to work the day after the procedure so I booked in for the 19th November. I guessed (although I wasn't told) that I'd be on a production line. The wait was long and boring so I recommend taking a newspaper and a sandwich. The laser suite is run very well. Everyone is pleasant and helpful. I did get butterflies of excitement when it was my turn but never felt afraid. The treatment room seemed to be run very efficiently. Everyone in the room was friendly and really helped to calm my nerves. The actual procedure was fascinating. I could see some things but my vision was distorted most of the time so all I could see were vague shapes, nothing alarming. The procedure was uncomfortable but not painful - a bit like wearing shoes that are 2 sizes too small. I got the impression that they went to great lengths to secure my eyeball before doing anything else. I'd heard tales of being able to smell burnt hair but I didn't smell anything. When I sat up they asked me to read the clock on the wall. I will never forget the emotion of being able read a wall clock unaided for the first time in my life. It's the little things like that which make it all worthwhile. Immediately after the treatment I went into another room where I was given a little bag of aftercare stuff and instructions for the next few days. That took about 5 minutes and by the end of it I felt the anaesthetic drops wearing off. By the time my partner had got me to the car about 50 feet from the clinic I just wanted to close my eyes which were streaming like I had raw onion in them. Got home and went straight to bed. The feeling after surgery is like having sand in your eyes. Pain is a very personal thing but I would say it was unpleasant rather than painful. I just laid in my bed with the curtains closed feeling sorry for myself for next 7 hours or so. You really do need someone to be with you during this time. My goodie bag from the clinic had special goggles to stop me from touching my eyes. I had to wear these during sleep for some time to come. After those first hours I noticed a significant improvement in how I felt. The grittiness was gone and I just felt like I'd left contact lenses in for too long or been in a really smokey room. I was able to open my eyes and get about the house on my own. I had 3 different types of eye drops to take at different times (antibiotic, anti-inflammatory and saline). These did help but it's worth having a box of paracetamol handy too. I happened to have a day off work the next day but there was no way I could have returned to work at that point. My eyes were still running and I felt generally glum. Good job I didn't go back to work the next day because I had to attend a follow-up appointment. I was very much cheered up with the news that my vision was already better than 20-20. I did go back to work the day after the follow up and although my eyes felt dry I coped fine. From a cosmetic point of view my eyes were still a little bloodshot and there was a bruise in the white of one eyeball. That wasn't really visible unless I looked in a certain direction. Unless you're particularly concerned about appearance it's nothing to be afraid of. (If you decide to have the procedure I thoroughly recommend the following. When you return to work, stagger in wearing dark glasses and explain there were a few side effects. Remove your dark glasses to reveal a pair of googly-eyes-on-springs glasses which can be purchased at joke shops. Alternatively, learn a 'remote-viewing' magic trick to perform. You'll be amazed how many people believe that laser surgery really can give you special powers.) A few days later I found that my eyes were stinging when I applied drops and I was getting through loads of the 'fake tears' I was provided with in my goody bag. At my one week routine check up I was told that I'd developed an allergy to the preservatives in the bottled drops and was given individual vials of viscous tears to use instead. These were really soothing and the clinic supplied me with as many as I needed. Apart from that minor hiccup everything was fine. I went for a one month routine check up which was simple because everything was ok. I only needed to use the viscous drops very occassionally. I don't use them at all now. After three months I find that my vision isn't quite as good as it was with my very best lenses. I do experience a slight glare effect but that has improved over the past 3 months. Also, I had fantastic near vision before. I was often called upon to read hallmarks or thread needles. This is now compromised but I don't really care. The novelty of threading needles wears thin. The experience of not needing the 'crutch' of spectacles just gets better. Almost every day I find a new benefit to having my vision corrected. My only regret is that I didn't have it done 10 years ago.


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