Optical Express

was supposed to be having my surgery at the London office - after already being rescheduled once as surgeons - on conference - this time was called 2 min's before leaving to catch train to say surgery flooded so no go... no info expect not happening and mixed messages re whether laser was damaged or just flood probs. was told - not helpfully - that could be fitted in Manchester - I live on south coast in Hants so teleportation obviously been discovered - or could be fitted in next wk - as me and partner both took time off this is not as easy as Maxivision seem to believe - people have to work to get the money to have the op and all this build up to have this happen NOT HAPPY BUNNY. End of today have consultation lined up with Eye Clinic in Southampton for tomorrow with poss. surgery end of May - so much for me having my eyes done for mid May - my birthday treat to self... Am now waiting for full refund - to be honest still contemplating charging interest on my money since they have had it + time taken so far...was told that as accounts dept had gone - at 4.50pm on a Friday - if only my hours so easy I would have to wait for timescale for my money back next week - but until threatening to go further it was not promised to be on Monday as they had the other clients to rearrange who had not had surgery today - as I am client - or was until I stopped trusting them to be competent - as benefit of doubt on first change I do not expect to wait for MY money paid in good faith - and esp. when it is required to pay some other co to do the job

I had lasik done on 2 April at the Maxivision clinic in London and have been very pleased with the results. The procedure itself was not painful at all (the sedative is a good idea!), I only experienced some stinging in my eyes during the evening after the surgery - the following day was fine. Maxivision staff are very helpful and answer any questions you may have. Have just had my one week check up and was reassured to be told everything is fine. Up until then I was worried that something could have gone wrong but now I am feeling more relaxed about it. I wish Maxivision had a local clinic where I could get my check ups done on the Isle of Wight as the travelling is a pain (and expensive) but I guess you can't have everthing. Good luck to anyone thinking of going to Maxivision. If I am typical of their patients you won't have any complaints.

I had lasik on Thursday 10th April in Manchester with Mr Aziz. I was long sighted with some astigmatism. Before the surgery, I was using monovision contact lenses so that I could see both into the distance and read. My lenses were +5 and + 3.5.... so you'll realise that my eyesight wasn't too good! Today is Monday 14th and I am sitting at my friend's computer - no glasses - and my 1 week check up is days away! Apparently when you are long sighted, your vision improves for up to a couple of weeks - can't imagine it could get any better than this. Delighted? Ecstatic! I was concerned about having the surgery, as I have been 'reading round it' for almost a year and read about both good and bad results, the complications etc. Deciding whether to take the risk or not is a very personal decision, but I have to say, that having made the decision to go ahead, I was so impressed by the professionalism of all of the Maxivision staff, both pre and post op, that I am posting this comment as a way of saying thankyou for a job well done. I know I have been one of the lucky ones and I am truly grateful for the wonderful gift of being able to see clearly for the first time in as long as I can remember (very much over 21!). Thanks too to Mr Khan for the quick turn around when I arrived for my 1 day check-up, too early.....I was in Debenhams shopping when it opened at 9.30! Thanks....Fiona

I had Lasik surgery performed a few weeks ago and am very happy with the results! The only thing that I found odd, was the fact that my direct debit had been refused over a silly reason like the company I work for is not registered with a specific telecommunications company. I am actually the sweetheart of all credit card company's and have never been refused before......regardless I was so excited to have the surgery that I paid for it up front without giving it another thought. Now a few of my friends I have recommended it to, seem to be having the similar referals regarding the interest free direct debits and it has just made me a little bit suspicious.

I have noted a few comments re difficulty trying to recover the £30 consultancy fee. I have discovered Maxivision are not too speedy handing over the £75 referral fee either.

I had to cancel surgery due to personal reasons, but I found the accounts department very freindly and had a very quick response to my request for a refund. I had paid in full (£1790) and the money was back in my account in less than 7 days from cancelling my appointment. I will be going ahead with surgery later this year and will re book with Maxivision. I went to the Manchester Surgery Centre for my consultation and was amazed you could even watch surgery!

I was booked to have surgery this month (April), but have unfortunately had to cancel to go abroad. I was worried about getting a refund as I need the money before I go away, but received the full amount owed to me, £1760 within the 14 days promised. I will hopefully be back in this country later this year to have the treatment done.

My friend told me to go for surgery as it completly changed his life. I was so excited about being about being able to play golf and see where I was hitting the ball! I went to Maxivision and was suitable (luckily as I had my heart set on it) and booked for treatment in Manchester. I was so impressed with the surgery centre. Unfortunately I have had to put off my plans for a while, but if anyone is unsure, just go along for a consultation and I am sure you will change your mind. I will be re booking later this year and can not wait. PS I have had a full refund with no problems at all.

Enquired about the surgery by calling the 0800 number. Spoke to a lovely lady who really put me at ease. I think her name was Mary. She told me all about the procedures and answered any questions I had with efficiency! I have yet to decide whether to proceed with the surgery but Mary has put my mind at ease. If I do proceed with the surgery I will go with Maxivision. I have not had a consultation yet but am I thinking about it, At the moment I am very nervous and having read some of the comments on here about getting money back afterwards, has made me unsure. But if the staff are friendly like Mary then I don't think I'll have a problem. I will keep you posted as to whether or not I have the surgery. Good luck to all those who are having it done too.

Had LASEK surgery at London Clinic on Nov 6th 2002, and when I had my last check-up (at 3 months), I was discharged !!!!!!!!!!!!!!!!!!!!!! My vision is excellent. I can read bottom line of chart unaided, with each eye. I was -5 in right eye and -4.75 in left eye (plus astigmatism in both). I only had discomfort really for first 4 days (back to work after a week). Several weeks afterwards, my right eye became very dry, and I just changed eye drops which did the trick. Now all is well - no halos, starbursts, blurred vision - NOTHING ! The staff were great (everyone, from optician who initially checked me, the councillor, and the staff and Surgeon in London - Dr S Boytha - hope I've spelt her name correctly!) I'm taking my friend this week-end for LASEK surgery too !! I'll keep you posted as to how she gets on.