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Optical Express

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1789 Reviews

Optical Express were simply brilliant. Everything from the warm welcome of the counselling staff (shreeya Mistry), consultation with Pretti Khakhar to the treatment with the surgeon was seamless. Throughout the process I felt tota ... Read more

Optical Express has grown to become one of Europe’s leading providers of laser eye surgery with over 200 clinics, of which 100 are specifically designated laser consultation clinics and 54 are laser treatment clinics. With locations throughout the UK, Holland, Germany, Ireland, France and Croatia, Optical Express has carried out over one million laser eye surgery procedures worldwide and over 99% of patients would recommend Optical Express to their friends and family.

Optical Express uses world leading technology and their laser platform, the VISX S4IR is proven to deliver safe, accurate and precise results. They are the only multiple provider to invest in the iFS150 intraLASE in each of their clinics – the same technology that led to Nasa approving laser eye surgery for astronauts in 2007. In a study carried out in June 2011, over 99% of Optical Express patients achieved 20/20 vision or better following treatment.

As well as laser eye surgery, Optical Express offers a full range of glasses, contact lenses, sunglasses and intraocular lens treatments so patients can be confident they will receive the best advice for them and their visual requirements.

Free comprehensive consultations at Optical Express are available now.


Optical Express reviews

Rating Date

Dimitri kasakos is a excellent surgeon.who really cares about every patient that he operates on.I am a London Taxi Driver and needed treatment very quickly to be able to continue driving professionally. Dimitri managed to fit me in to his very busy schedule.I had done some research for the options that were available to me and had decided to go with the Monofocal lens because of the glare issue when driving at night,but when I saw him at my Pre Op Assessment ,he advised me that having the Symfony lens would achieve the best possible outcome.I have now had both eyes done and am very pleased with the results,my near vision is excellent and I am happy with my distance vision and the fact that I should no longer need glasses for either.

05 Jan 2017

I had laser eye surgery 6 years ago, but had problems with intermittent blurred vision. I was advised by the optician that it was muscle related, and due to age. I initially had good distance vision after laser surgery, but still needed glasses for reading. Having been presented with options, I decided to go for replacement lenses and following the discussion with Mr Kazakos, I opted for multifocal lenses. Following surgery on the first eye, both distance and vision was 100%, however this deteriorated after having the second eye done. Over the next two months, vision was variable in both eyes and I was prescribed moisturising drops, which improved my vision considerably. Now, 3 months after the first eye surgery, I have better than 20/20 vision in both eyes, as confirmed at my check up yesterday. Although I was told that my distance vision would not be as good with multifocal lenses, I consider it to be excellent. I highly recommend this procedure.

05 Jan 2017

I have recently gone through lens replacement surgery at Optical Express in Westfield Shopping Centre, Shepherds Bush, London.
Up until the time of surgery I had been wearing both glasses and contact lenses but had reached a point where glasses were only good for distance and had to be removed for close vision. With contact lenses, I wore a lens in one eye for distance and nothing in the other eye for close vision and this was beginning to cause irritation as neither distance or close vision were ever particularly clear at any time.
I decided to contact Optical Express and booked a consultation to see if lens replacement surgery would be a good solution for me. From the very first contact with Optical Express, they have been thoroughly professional, efficient and friendly throughout the process. From the moment I met the surgeon Dr Dimitri Kazakos, I knew I was in good hands. His calm, thorough and professional approach and his extensive knowledge and experience in this field put me at ease straight away.
The surgery itself was very straightforward, painless and quick. Sentiments echoed by the other patients I met over the two days.
The results are fantastic. I have just had my one week post-op check-up and have better than 20/20 vision in both eyes. I opted for the Tecnis multifocal 70/30 lens (as advised by Dimitri) and could not be happier. I see good distance and can read small print without any assistance from glasses or contact lenses.
I am absolutely delighted with the outcome and have no hesitation in recommending Optical Express as your eye care specialist. Dimitri Kazakos and the team at Optical Express Westfield Shopping Centre are first class, as are the team at their Shaftesbury Avenue centre where I had the initial consultation and subsequent post-op check-ups.

05 Jan 2017

I completed natural lens replacement in both eyes last week by Dimitri Kazakos and am very happy with the outcome. I think my concerns would be common; will it hurt and will it work? I am pleased to reassuringly report that it has worked and there was zero discomfort.
Dimitri has a reassuring presence earned from confidence and experience and this is authentic in his tone, language and manner; promising nothing but reassuring of the likely outcome.
I had an issue with one of the anaesthetic drops and observing how competent and professional the anaesthetist behaved and then used as a teaching moment to the support team was very comforting.
I drove for 15 hours, mostly at night 2 days after the surgery and was neither tired nor strained, which is an impressive testament to speed of the recovery – indeed I had a business meeting the evening between surgeries and was fine with that also.
I had very strong near vision but needed lenses or glasses for distance and low level light environment; especially for golf and night driving. I am most pleased that I have fully retained short range quality and can now drive safely and read announcements at train stations at long range.
my weak eye had a 70/30 replacement and my dominant eye had an 80/20 to enhance longer range vision. At this stage, I don’t have the marginal improvement and this may be tweaked but the combined effect is extremely efficient.
There is a large organisation feeding into the Westfield centre of operations and some of the process and logistics regarding scheduling has been annoying but the reason for enquiring was to improve my eyesight and that has been highly successful and utterly free of discomfort and side effects.
Thank you to Dimitri and his team, he is charming gentleman.

05 Jan 2017

After a not too successful first lens replacement surgery, where I was left needing glasses for distance vision I had to wait 7 months, I’ve just had my right eye lens replaced, I was warned by Dimitri that I would probably loose some near vision, I’m pleased to say that, 36 hours after the surgery, my sight is great, I can still read the writing on the small medication bottles, and distance vision is more than good… happy bunny, for information sake, I’m a 66 years old male, thank you Dimitri

05 Jan 2017

I’m in my mid fifties, very keen sportsman with a professional career in technology. My goal was to become contact lens and glasses free. I wanted to be able to enjoy my hard won recreation activities. On the squash court I wanted to be contact lens free, I found that although I wear protective eye wear the contact lenses fog up with the sweat more than the glasses. I also wanted to enjoy the benefits of not having to rely on reading glasses whilst working.
There are probably many reasons why I didn’t do this sooner (my biggest regret), cost is one but the other is the fear of the operation.
Well the cost factor faded when we consider what holidays and cars cost us against a life changing experience. The fear did not subside until after the first eye was complete.
This operation was like having a very, very minor dental op. The procedure is handled by people who are on top of their game and once you realise this you can relax, like I did. I have worked for 30 years in the tech industry so perhaps I have seen most sides of technology, its benefits versus what happens when it goes wrong. All I can say is that the operation was completely safe and simple. The experience of total and complete vision after three days was one I will not forget. Service is supreme when systems and procedures are very high but I felt the difference at the clinic in Westfield and in particular Dimitri was of the personal approach and what felt like an honest presentation of what can be achieved to balance expectation. I’m very happy and if you are reading this with a view of having this done then you have come this far, don’t hesitate!

05 Jan 2017

I am 63 years old and was fed up with using glasses, and having them slide down my nose. I used 2.5-3.0 diopter glasses for reading. Friends had had laser surgery and I decided that was for me too. I had my Lens Replacement in Optical Express at Shepherds Bush at the beginning of November 2016. Initially I was hoping for laser surgery, but as I had a cataract developing in each eye I went with the multi lens replacement instead. I had the right eye done on a Wednesday and the left the following day. The surgery itself was quick, professional and painless and the staff made me feel relaxed. I must admit I was taken a bit aback by the surgery being in a unit in a shopping mall, but everything was exceedingly professional and well carried out. Thank you everyone!
My follow-up review at Reading was also relaxed and professional. I have been unfortunate in that I can see the edge of the lens in both eyes (which I believe settles down as your brain gets used to the new lenses), I have had Iritis in both eyes and also developed PVD (Posterior Vitreous Detachment) in my right eye. However none of these problems are down to the surgery, just my bad luck.
I now have better than 20/20 vision in both eyes, with no loss of distance vision. I have had no light sensitivity although I do have some experience of haloes at night, and an occasional shimmering of vision in the morning although this o nay lasts for seconds. I am so glad I had the procedure done, and have certainly recommended it to friends and family. Thank you Dimitri and Optical Express

05 Jan 2017

I had CLR procedure performed by surgeon Mr Dimitris Kazakos on 27th & 28th Dec 2016 after about 17 years of wearing multifocal glasses and now cataracts forming. Mr Dimitris Kazakos explained before the operation the week before about the way the multifocal lens works with the light meaning the stronger the multifocal lens the more the split with my near sight will be much better, my distance good but not as good but improves as the brain adapts to the lens one being 70/30 in the right eye and 80/20 in the left as this is my dominant eye. Also I wouldn’t get cataracts again. The operation was not at all painful amazingly! After just 6 hours I took the dressing off and already I could read the small print and txt on my mobile! I was shocked and so happy to read see so clearly without glasses! I would recommend anyone who wears glasses and fed up with them to go to Mr Dimitris and get your sight back! I can see so much better everything looks so clear and colours are more vivid already and its great not having to look for my glasses or clean them. My sight is sharper and better even better than when I had my glasses on. I have a bit of ghosting around lights but its early days and this will improve with time. I am so pleased with the results. I was taken care of before and after the procedure and now have check ups to attend to make sure all is well. I have complete confidence in Mr Dimitris Kazakos and his approach although straight to the point a great surgeon.

After talking to Dimitri the surgeon, explaining to me the risks and outcomes after surgery , I felt assured to go ahead with the surgery , before my eyesight was quite poor 5.25 & 6 00 and I had become quite contact lens dependent and was always losing my glasses , but the results are amazing I am so pleased ! I have 20 / 20 vision and can read anything , before surgery I was very nervous but Dimitri and all the other staff who were very professional made me feel calm and I was quite surprised how quick and painless the process was , I would recommend it to anyone who is thinking of having it done ,

07 Aug 2016

A very disappointing experience , no matching at all what I was expecting after reading all the positive feed back . I was not left any clearer in regards of what the procedure implies , I was given a website to see at home instead . I felt every one ,including the surgeon , was working against the clock . Mr Dimitri K. was not able to understand or explain my concerns . He is probably a very good surgeon , I don’t put that in doubt but he has very little people skills . I left the clinic feeling more uncertain and unsure that when I went in as he could not explain what were the advantages of this procedure in my particular case and he could not tell me if my vision would be better , worse or the same than what I get with my contact lenses what it would have help me tremendously when making the decision .

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