Ultralase

Thank you for your prompt reply. This is the essence of my treatment
from Optical Express throughout time with the Cambridge store ie;
prompt,friendly but professional.

I had my laser ‘ops’ done around July 2007. From the moment my wife and
I visited the Cambridge branch we were impressed with the way the staff
put us at ease. We had varied tests and because of the way it was all
explained I decided to go ahead with the procedure. This has turned out
to be the best decision of my life with regard to my eyes. I can now see
better than at any time since I was 15 years of age. Thanks to Tom
Matterman (the surgeon).

But my reason to write to you is heap praise on the following staff and
commend them to your company. If you have an internal award, this group
of people are most deserving.

Elaine the manager, Paul Ortiz the counsellor, Lorna at the desk, and of
course Mitesh the Laser Optometrist were the most caring and efficient
staff we have ever dealt with. As you can probably tell from the tone of
this letter we cannot thank them enough for the pre ‘op’ honest
information, and the post ‘op’ care that was given.

One other bit of praise is due and that is for Paul Carey, counsellor,
who was an integral part of the above team until moving to another
branch in Ireland.

It would be nice to know if their service to us and your company is
appreciated, and rewarded.

One final bit of information for you,thanks to the above several of our
family and friends are going to consider having this treatment done, and
will attend the Cambridge clinic.

Best Regards

Peter and Joan Ryde

Although upon my first visit to Ultralase Tottenham Court Road I found my Personal Adviser to be something of a used car salesman – I did ultimately have a very good experience with my laser eye treatment. The process was quick and took my eyes from -8.5 and -7.25 to 20/20 the following day. I had slightly dry eyes for a about 3 months and I took the first week after my treatment off work on sick leave as my eyes were getting uncomfortable at the computer – but not everyone has this problem.
My only complaint with the procedure – and this may be something to expect particularly in London – was that the nurse doing my treatment had a bad grasp of English yet was doing all the talking to me throughout the procedure. When she said ‘Is that ok Darren?’ I thought it obvious I was required to respond with Yes or No – but when I did say Yes she then exclaimed that I should not be talking at this point in the procedure and that my movement could effect the job! Obviously I was not happy about this bad communication and complained about it later – of course it could have been to late. Luckily everything was fine.
They signed me off last week still having perfect 20/20 vision 8 months later. Something to bear in mind is if you have hay fever plan ahead and avoid the time of year when you’re likely to encounter irritation.
If it hadn’t been for the confusion during surgery from the nurse then the surgeon would have got a 5 star rating from me.

I thought ill leave a comment as this site helped me decided who i went with. I had a consultation with accuvision and ultralase, both in london, in November. I decided these two places as they both had very good reviews from this website. My prescription is -4 in both eyes and -1 agtism in both to. I had been wearing glasses for 12 years.

My first consultation was with Accuvision where I thought the consultation was very good and informative. I couldn’t fault the optometrist who spent a lot of time in answering any questions and made me feel at ease. The clinic seemed very professional and spaced out leaving me with every confidence in them. I was quoted £1700 both eyes, ultralisik non wavefront.

The next day, I had a consultation with Ultralase in Tottenham court road, London, who i had been recommended by a friend. The clinic was very small and seemed a bit cramped. Although the staffs there were friendly, I just seemed like i was rushed around and never really felt at ease. I honestly got the impression that they were trying to sell me their most expensive operations (intralase and wavefront) and were trying to serve me as quick as possible so they could serve the next customer. This didnt give me a very good opinion of the place. However, on the plus side, it did seem like they used more advanced technology. I was quoted £3770 Intralase ultralasik +wavefront which was much more then i thought i would pay before i decided i wanted surgery.

Before, i went to ultralase, i was 80% certain that i would have my surgery with them, However, since my visit didn’t leave a good impression, this left me with a dilemma.

After thinking about it (for about an hour). I decided to go with Ultralase. Although they were more expensive and i didn’t have the best experience, I just kept thinking that there must be a reason why they charge so much. As everyone says ‘its your eyes, so give it the best’ so I guess the higher the price the better the service.

So, I managed to get the operation next day with Dr Gupta, who is a genius (according to my optometrist). For any one who is scared of this operation, DON’T BE!!!! Its just feels a bit uncomfortable and I had a little problem with staring at the shiny light with my left eye (but its not a problem).

About 30min after the operation, I had a little eye test, I could only read up to half way down the letters, but they said that is only normal and it takes time. I then went home and spent the rest of the day in bed hoping to wake up, with exceptional eyesight. To my disappointed, I woke up and my eyesight was slightly worse, which got me a bit worried. However, Ultralase do next day check-ups after surgery, hence this allowed me to see an optometrist the next day so they could do a check up and answer any questions that I may have. I still could barely read half way down the letters, and was thinking if something has gone wrong here. But the optometrist said that with my current vision, I am able to legally drive which I thought was funny cause I couldn’t see much. She also said that my eyes are very dry and to the eye drops more frequent (like once every 40-60min). I was still a little scared that my eyesight wouldn’t improve but the optometrist was reassuring that my eyes will slowly get better. I ended up taking two weeks of work for it to recover, but that was because I was being extra safe.

Four months on, my eyes are 20/20, although my left is slightly worse than my right, but I can’t complain as I don’t have to wear glasses anymore.

Just to end it, I would recommend laser eye surgery to anyone (if they could do it). Ultralase are excellent, I get seen fairly efficiently and get eye drops whenever I need to. Don’t be scared of the operation and it doesn’t last long. Don’t expect instant recovery, it takes a while before you get good vision!!!! Thanks for reading, hope it help!!!

Good luck to anyone wanting to do it.

excellent!! Wish i had it done before now!! 20/20 vision!

I had my eyes corrected back in 1991 at Clatterbridge. 17 years ago!!

I am now 42 and still have no need to wear glasses. Can’t remember the name of the surgeon – he was Indian. Anyone know?