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Optical Express

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1806 Reviews

Optical Express were simply brilliant. Everything from the warm welcome of the counselling staff (shreeya Mistry), consultation with Pretti Khakhar to the treatment with the surgeon was seamless. Throughout the process I felt tota ...Read more

Optical Express has grown to become one of Europe’s leading providers of laser eye surgery. It operates over 200 clinics, of which 100 are specifically designated laser consultation clinics and 54 are laser treatment clinics.

With locations throughout the UK, Holland, Germany, Ireland, France and Croatia, Optical Express has carried out over one million laser eye surgery procedures worldwide. What’s more, over 99% of patients would recommend Optical Express to their friends and family.

Pros: Value for money, caring surgeons, 128 UK clinics, latest technology, dedicated aftercare

Cons: No fixed prices (talk to them for a quote)

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote.

  1. Optical Express Laser Eye Surgery Review
  2. Prices
  3. Treatments
  4. The Verdict
  5. Surgeon Reviews
  6. 1,806 Patient Reviews

1. Optical Express Laser Eye Surgery Review

I’m very happy with my laser treatment. There’s nothing to worry about – there’s no pain, and I would recommend it to anybody. The aftercare at Optical Express is also very good. I just wish i had done it years ago. – Philip Lavelle

Optical Express uses world leading technology, and their laser platform – the VISX S4IR – delivers safe, accurate and precise results. Fun fact: Optical Express is the only vision correction provider to invest in the iFS150 intraLASE in each of its clinics – the same technology that led to NASA backing laser eye surgery for astronauts in 2007.

Over 99% of Optical Express patients achieved 20/20 vision or better following treatment, according to a study carried out in June 2017.

With over 25 years’ experience in eye care, Optical Express boasts excellent surgical outcomes, and has invested £400 million in technology to offer advanced methods for vision correction.

Optical Express has 128 clinics in the UK alone – far more than any other eye surgery provider. Its locations include London, Liverpool, Manchester, Leeds, Glasgow, Edinburgh, and Dublin, with many more situated in all corners of the country.

Here is how nearly 2,000 real customers rate Optical Express for its clinic, cost, treatments and surgeons:

Optical Express Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(4.6 out of 5)

(4.5 out of 5)

(4.8 out of 5)

(4.5 out of 5)

(4.7 out of 5)

CQC Rating: Good

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people’s needs
  • Caring for people’s safely and protecting them from harm
  • Staffing
  • Quality and suitability of management

2. Optical Express Laser Eye Surgery Cost

optical express laser eye surgery prices

True, it was an expensive operation, but I spent £500 a year on contact lenses and optician appointments – I see it as an investment! – Dave Reyner

(4.8 out of 5)

Laser eye surgery at Optical Express costs from just £595, or from £1,995 for lens replacement surgery. Of course, these prices depend on the treatment you choose, as well as your prescription, so you’ll want to pop in for a free consultation to get a tailored quote.

Optical Express is one of the cheapest laser eye surgery clinics in the UK. Its prices are well below average, compared to over 70 leading eye clinics and hospitals nationwide.

There are also a range of pay monthly finance options, so you can benefit from eye surgery for less than £50 a month – and it’s 0% finance for 10 month contracts.

Are there any hidden costs? No, the consultation is free, and you even get free eye tests worth £800. The only downside is not having fixed prices like at Optegra and Optimax, but at least the costs are lower at the end of the day.

Here are the prices of some of Optical Express’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
LASEKFrom £595£49.50
(10 months on 0% APR, £100 deposit)
LASIKFrom £1,195£42.02
(for 18 months on 11.5% APR, £500 deposit)
LASEK (with iDesign)From £1,495£41.69
(for 24 months on 11.5% APR, £500 deposit)
LASIK (with iDesign)From £1,495£46.35
(for 24 months on 11.5% APR, £500 deposit)
Monofocal lens surgeryFrom £1,995£48.89
(for 36 months on 11.5% APR, £500 deposit)
Multifocal lens surgeryFrom £3,195£47.39
(for 72 months on 11.5% APR, £500 deposit)
Phakic IOLFrom £3,395£47.39
(for 72 months on 11.5% APR, £500 deposit)
YAGFrom £595N/A

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool, you can find out how much laser or lens surgery will cost you at Optical Express for free.

3. Laser Eye Surgery Treatments

Fantastic! I am so pleased I has the treatment – playing sports is so much easier!  All the staff were very helpful, reassuring, and happy answering my questions. I’ll definitely be recommending Optical Express to everyone, their service is excellent! – Stephanie Yeadon

(4.7 out of 5)

Laser Eye Surgery

Laser eye surgery is a simple procedure that can correct your vision in a matter of minutes. Optical Express offers the most popular types: LASIK and LASEK (if you are not suitable for the surgical LASIK).

In both treatments, a cool beam advanced laser reshapes the cornea (the surface of your eye). Optical Express uses a technology called iDesign, which is based on Wavefront technology and takes thousands of eye measurements to produce the best results.

Lens Replacement

Optical Express has 20 years’ experience in lens replacement surgery. This surgery is a popular treatment for people with long distance vision, short distance vision, and even cataracts.

An eye consultant can help you decide which surgery best suits your needs:

  • Refractive lens exchange (RLE) – This surgery replaces the natural lens with a synthetic intraocular lens (IOL) implant.
  • Phakic IOL – This type of IOL is an alternative to laser eye surgery for patients with strong prescriptions.
  • YAG laser treatment – YAG laser capsulotomy is a non-invasive procedure used to treat refractive former lens exchange patients whose vision starts to fade over the years.

Cataract Surgery

Optical Express performs the highest number of cataract surgeries – after the NHS, according to its website.

Cataracts are small, blurry patches on your eyes, giving you cloudy vision. Cataract surgery involves removing your damaged lens, and replacing it with a premium synthetic one for sharper near and distance vision.


Optical Express custom-fits its aftercare plan to every patient. This plan includes any medication that will aid the healing process, optometrist-led follow-up appointments, and an out-of-hours medical helpline.

Patients receive 12 months’ continued care as standard, and Optical Express recommends annual examinations to maintain your eye health.

Safety Record

All surgical procedures carry a degree of risk. However, laser eye surgery has an impressive success rate, and is the most popular elective surgery in the world.

99.2% of patients achieved at least 20|20 vision following surgery at Optical Express, based on a study of 190,231 Optical Express patients with the most common prescriptions. That’s why this eye clinic promises 20|20 vision or your money back.

Just be aware that the risks increase the more complicated the surgery. Optical Express will provide a screening service to check whether you are suitable for surgical treatment.

4. The Verdict

laser eye surgery review verdict

I can highly recommend Optical Express. They are very professional, and the procedure was pain free. The best thing now is I can see very well without glasses – and it was only done 3 weeks ago. – Elaine Gibson

(4.6 out of 5)

Optical Express is the best voted place for laser and lens replacement surgery, based on nearly 9,000 independent reviews on Lasik Eyes since 2002. With hard-to-beat prices, leading technology, and fully qualified surgeons, this clinic tops the list of best laser eye surgery clinics in the UK, as well as taking the crown for:

But is it right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get one step closer to 20/20 sight:

  1. Find the top clinic in seconds: Answer three questions to be matched with the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test (worth £800) and personalised quote (with no obligation)

Click here to find the best clinic near you, and receive a tailored quote.

5. Optical Express Surgeons

6. Optical Express Reviews


05 Jan 2017

After a not too successful first lens replacement surgery, where I was left needing glasses for distance vision I had to wait 7 months, I’ve just had my right eye lens replaced, I was warned by Dimitri that I would probably loose some near vision, I’m pleased to say that, 36 hours after the surgery, my sight is great, I can still read the writing on the small medication bottles, and distance vision is more than good… happy bunny, for information sake, I’m a 66 years old male, thank you Dimitri

05 Jan 2017

I’m in my mid fifties, very keen sportsman with a professional career in technology. My goal was to become contact lens and glasses free. I wanted to be able to enjoy my hard won recreation activities. On the squash court I wanted to be contact lens free, I found that although I wear protective eye wear the contact lenses fog up with the sweat more than the glasses. I also wanted to enjoy the benefits of not having to rely on reading glasses whilst working.
There are probably many reasons why I didn’t do this sooner (my biggest regret), cost is one but the other is the fear of the operation.
Well the cost factor faded when we consider what holidays and cars cost us against a life changing experience. The fear did not subside until after the first eye was complete.
This operation was like having a very, very minor dental op. The procedure is handled by people who are on top of their game and once you realise this you can relax, like I did. I have worked for 30 years in the tech industry so perhaps I have seen most sides of technology, its benefits versus what happens when it goes wrong. All I can say is that the operation was completely safe and simple. The experience of total and complete vision after three days was one I will not forget. Service is supreme when systems and procedures are very high but I felt the difference at the clinic in Westfield and in particular Dimitri was of the personal approach and what felt like an honest presentation of what can be achieved to balance expectation. I’m very happy and if you are reading this with a view of having this done then you have come this far, don’t hesitate!

05 Jan 2017

I am 63 years old and was fed up with using glasses, and having them slide down my nose. I used 2.5-3.0 diopter glasses for reading. Friends had had laser surgery and I decided that was for me too. I had my Lens Replacement in Optical Express at Shepherds Bush at the beginning of November 2016. Initially I was hoping for laser surgery, but as I had a cataract developing in each eye I went with the multi lens replacement instead. I had the right eye done on a Wednesday and the left the following day. The surgery itself was quick, professional and painless and the staff made me feel relaxed. I must admit I was taken a bit aback by the surgery being in a unit in a shopping mall, but everything was exceedingly professional and well carried out. Thank you everyone!
My follow-up review at Reading was also relaxed and professional. I have been unfortunate in that I can see the edge of the lens in both eyes (which I believe settles down as your brain gets used to the new lenses), I have had Iritis in both eyes and also developed PVD (Posterior Vitreous Detachment) in my right eye. However none of these problems are down to the surgery, just my bad luck.
I now have better than 20/20 vision in both eyes, with no loss of distance vision. I have had no light sensitivity although I do have some experience of haloes at night, and an occasional shimmering of vision in the morning although this o nay lasts for seconds. I am so glad I had the procedure done, and have certainly recommended it to friends and family. Thank you Dimitri and Optical Express

05 Jan 2017

I had CLR procedure performed by surgeon Mr Dimitris Kazakos on 27th & 28th Dec 2016 after about 17 years of wearing multifocal glasses and now cataracts forming. Mr Dimitris Kazakos explained before the operation the week before about the way the multifocal lens works with the light meaning the stronger the multifocal lens the more the split with my near sight will be much better, my distance good but not as good but improves as the brain adapts to the lens one being 70/30 in the right eye and 80/20 in the left as this is my dominant eye. Also I wouldn’t get cataracts again. The operation was not at all painful amazingly! After just 6 hours I took the dressing off and already I could read the small print and txt on my mobile! I was shocked and so happy to read see so clearly without glasses! I would recommend anyone who wears glasses and fed up with them to go to Mr Dimitris and get your sight back! I can see so much better everything looks so clear and colours are more vivid already and its great not having to look for my glasses or clean them. My sight is sharper and better even better than when I had my glasses on. I have a bit of ghosting around lights but its early days and this will improve with time. I am so pleased with the results. I was taken care of before and after the procedure and now have check ups to attend to make sure all is well. I have complete confidence in Mr Dimitris Kazakos and his approach although straight to the point a great surgeon.

18 Aug 2016

After talking to Dimitri the surgeon, explaining to me the risks and outcomes after surgery , I felt assured to go ahead with the surgery , before my eyesight was quite poor 5.25 & 6 00 and I had become quite contact lens dependent and was always losing my glasses , but the results are amazing I am so pleased ! I have 20 / 20 vision and can read anything , before surgery I was very nervous but Dimitri and all the other staff who were very professional made me feel calm and I was quite surprised how quick and painless the process was , I would recommend it to anyone who is thinking of having it done ,

07 Aug 2016

A very disappointing experience , no matching at all what I was expecting after reading all the positive feed back . I was not left any clearer in regards of what the procedure implies , I was given a website to see at home instead . I felt every one ,including the surgeon , was working against the clock . Mr Dimitri K. was not able to understand or explain my concerns . He is probably a very good surgeon , I don’t put that in doubt but he has very little people skills . I left the clinic feeling more uncertain and unsure that when I went in as he could not explain what were the advantages of this procedure in my particular case and he could not tell me if my vision would be better , worse or the same than what I get with my contact lenses what it would have help me tremendously when making the decision .

06 Aug 2016

Recently had my lenses replaced at Optical Express, Westfield, Shepherds Bush.
The whole process from initial consultation to eye surgery and to post op check ups has been really easy and professional.
I’m absolutley delighted to be able to throw my glasses away.
At 50 years old, my sight had deteriorated to the extent that I needed glasses to read, food on my dinner plate was just a blur, and it was causing me issues at work. I now have no need for glasses. The only compromise is a loss in my distance vision, but this really is minimal, and a fair trade. ( I opted for 70/30 split multifocal lenses)
All the staff involved from Optical Express have been fantastic, and I actually enjoyed the whole process! The surgeon Dimitri is great- spends time explaining what to expect, the possible risks and downfalls. I can’t thank him enough. A real star.

27 Jul 2016

I had the test contact lenses fitted, but had to have them taken out immediately because they hadn’t booked the follow-up appointment and here were none available.
I was given an 11am appointment for the surgery. This was then changed to 1pm, which would have been fine except that the appointment was actually for 1.45pm.
When I came out of the surgery, I was told to book an appointment for 4 weeks time. However, the clinic was closed due to staff leave (it is only open 1 day a week anyway).
I complained to their clinic services dept who, days later, offered to book an appointment a week earlier – they didn’t and haven’t bothered to respond to my subsequent email.

11 Jul 2016

59 years of age contact lens prescription 3 umere multi daily right power 3.75 BC 8.60 H left power 3.25 BC 8.60 H glasses test carried out on 29/11/14 R +4.25 V-Dist +2.25 V-Near 10.00 L +2.75 V-Dist +2.25 V-Near 10.00 needed glasses for approximately 5 years distance and approximately 7 years for reading. Predominantly wore contact lenses for approximately 6 years and have tried various types as had contact lens infection 5 years ago leaving my left eye with scarring across the cornea. Last contacts were multi focal lenses. Cataracts for 5 years in both eyes. Surgery relatively new 5-6 days ago. My sight has drastically improved and everywhere is clear, crisp and colourful. After having a significant loss of sight for the last few years I am ecstatic at the results. Thank you Mr Dimitri Kazakos.

19 May 2016

I had laser eye surgery 2 years ago and ever since have experienced distressing issues for which Optical Express gave me support in form of free tests, eye drops, eye gel and general advice. I had to wait, call many times and at times turned up to appointments which were not booked, thankfully I had my appointment cards and printed emails to show at the branch. When I attempted to book my 2 year check up they simply said: ‘After the 11th of April 2016 you will be out with the terms and conditions agreed at the time of your consultation. With this in mind, should you wish to attend a refractive eye examination a fee of £50.00 is applicable. To book an appointment please contact our free call centre on 0800 023 20 20 or alternatively I can make any necessary appointment for you’. I was shocked as they always made references to the free afertcare for life. When I asked to see the T&C I signed, the reply was: ‘… to obtain your electronically stored medical file, we will charge you a £10 administration fee. To obtain your electronic records and copies of scans, surgeon notes and your consent forms, we will charge you a £50 administration fee.In terms of the Data Protection Act 1998, we are entitled to charge you an administration fee up to a maximum of £50 for the provision of records.’ I paid the £10 and received the paperwork – incomplete, the clinical pages were signed by me – but page 1, the aftercare page, was swapped to reflect the new terms. When I queried this, I got a brief reply: ‘I can confirm that the copy of your records you received are accurate. This includes the Terms and Conditions document. Whilst patients are now asked to sign this document, at the time of your consultation this was not the case.’ I clearly remember discussing the terms, we joked about it, I asked many questions directly related to unlimited aspect of aftercare which I saw as a ‘security blanket’ and became the final deal breaker in the choice of OE for my provider. The aftercare issue prompted me to look further into the process of consent. I trusted OE but I don’t any more – they minimised my individual risk factors ( for which I’ve paid a very high price with constant visual disturbances and dry eye issues) and bombarded me with sales claims of inflated customer satisfaction ( which included the online consumer feedback rating) and the ’25 times better than glasses’ promise. I felt reassured by the lifetime aftercare promise and trusted them to look after my sight. This retrospective amendment cannot be legal, neither can swapping pages in information requests. My daughter was with me and remembers the content of each consultation. This is a scandal!!!

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