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Optical Express

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1806 Reviews

Optical Express were simply brilliant. Everything from the warm welcome of the counselling staff (shreeya Mistry), consultation with Pretti Khakhar to the treatment with the surgeon was seamless. Throughout the process I felt tota ...Read more

Optical Express has grown to become one of Europe’s leading providers of laser eye surgery. It operates over 200 clinics, of which 100 are specifically designated laser consultation clinics and 54 are laser treatment clinics.

With locations throughout the UK, Holland, Germany, Ireland, France and Croatia, Optical Express has carried out over one million laser eye surgery procedures worldwide. What’s more, over 99% of patients would recommend Optical Express to their friends and family.

Pros: Value for money, caring surgeons, 128 UK clinics, latest technology, dedicated aftercare

Cons: No fixed prices (talk to them for a quote)

Compare clinics: See if there are any other top-rated clinics near you, and use our simple tool to receive a personalised quote.

  1. Optical Express Laser Eye Surgery Review
  2. Prices
  3. Treatments
  4. The Verdict
  5. Surgeon Reviews
  6. 1,806 Patient Reviews

1. Optical Express Laser Eye Surgery Review

I’m very happy with my laser treatment. There’s nothing to worry about – there’s no pain, and I would recommend it to anybody. The aftercare at Optical Express is also very good. I just wish i had done it years ago. – Philip Lavelle

Optical Express uses world leading technology, and their laser platform – the VISX S4IR – delivers safe, accurate and precise results. Fun fact: Optical Express is the only vision correction provider to invest in the iFS150 intraLASE in each of its clinics – the same technology that led to NASA backing laser eye surgery for astronauts in 2007.

Over 99% of Optical Express patients achieved 20/20 vision or better following treatment, according to a study carried out in June 2017.

With over 25 years’ experience in eye care, Optical Express boasts excellent surgical outcomes, and has invested £400 million in technology to offer advanced methods for vision correction.

Optical Express has 128 clinics in the UK alone – far more than any other eye surgery provider. Its locations include London, Liverpool, Manchester, Leeds, Glasgow, Edinburgh, and Dublin, with many more situated in all corners of the country.

Here is how nearly 2,000 real customers rate Optical Express for its clinic, cost, treatments and surgeons:

Optical Express Rating OverallClinic RatingCost RatingSurgeon RatingTreatments Rating

(4.6 out of 5)

(4.5 out of 5)

(4.8 out of 5)

(4.5 out of 5)

(4.7 out of 5)

CQC Rating: Good

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people’s needs
  • Caring for people’s safely and protecting them from harm
  • Staffing
  • Quality and suitability of management

2. Optical Express Laser Eye Surgery Cost

optical express laser eye surgery prices

True, it was an expensive operation, but I spent £500 a year on contact lenses and optician appointments – I see it as an investment! – Dave Reyner

(4.8 out of 5)

Laser eye surgery at Optical Express costs from just £595, or from £1,995 for lens replacement surgery. Of course, these prices depend on the treatment you choose, as well as your prescription, so you’ll want to pop in for a free consultation to get a tailored quote.

Optical Express is one of the cheapest laser eye surgery clinics in the UK. Its prices are well below average, compared to over 70 leading eye clinics and hospitals nationwide.

There are also a range of pay monthly finance options, so you can benefit from eye surgery for less than £50 a month – and it’s 0% finance for 10 month contracts.

Are there any hidden costs? No, the consultation is free, and you even get free eye tests worth £800. The only downside is not having fixed prices like at Optegra and Optimax, but at least the costs are lower at the end of the day.

Here are the prices of some of Optical Express’ popular lens and laser surgery options:

Eye Surgery ProcedurePrice (per eye)Finance Options (per month)
LASEKFrom £595£49.50
(10 months on 0% APR, £100 deposit)
LASIKFrom £1,195£42.02
(for 18 months on 11.5% APR, £500 deposit)
LASEK (with iDesign)From £1,495£41.69
(for 24 months on 11.5% APR, £500 deposit)
LASIK (with iDesign)From £1,495£46.35
(for 24 months on 11.5% APR, £500 deposit)
Monofocal lens surgeryFrom £1,995£48.89
(for 36 months on 11.5% APR, £500 deposit)
Multifocal lens surgeryFrom £3,195£47.39
(for 72 months on 11.5% APR, £500 deposit)
Phakic IOLFrom £3,395£47.39
(for 72 months on 11.5% APR, £500 deposit)
YAGFrom £595N/A

Want a tailored quote? The only way to compare exact quotes is to see an eye expert for a check-up. These can cost up to £250, but with our simple tool, you can find out how much laser or lens surgery will cost you at Optical Express for free.

3. Laser Eye Surgery Treatments

Fantastic! I am so pleased I has the treatment – playing sports is so much easier!  All the staff were very helpful, reassuring, and happy answering my questions. I’ll definitely be recommending Optical Express to everyone, their service is excellent! – Stephanie Yeadon

(4.7 out of 5)

Laser Eye Surgery

Laser eye surgery is a simple procedure that can correct your vision in a matter of minutes. Optical Express offers the most popular types: LASIK and LASEK (if you are not suitable for the surgical LASIK).

In both treatments, a cool beam advanced laser reshapes the cornea (the surface of your eye). Optical Express uses a technology called iDesign, which is based on Wavefront technology and takes thousands of eye measurements to produce the best results.

Lens Replacement

Optical Express has 20 years’ experience in lens replacement surgery. This surgery is a popular treatment for people with long distance vision, short distance vision, and even cataracts.

An eye consultant can help you decide which surgery best suits your needs:

  • Refractive lens exchange (RLE) – This surgery replaces the natural lens with a synthetic intraocular lens (IOL) implant.
  • Phakic IOL – This type of IOL is an alternative to laser eye surgery for patients with strong prescriptions.
  • YAG laser treatment – YAG laser capsulotomy is a non-invasive procedure used to treat refractive former lens exchange patients whose vision starts to fade over the years.

Cataract Surgery

Optical Express performs the highest number of cataract surgeries – after the NHS, according to its website.

Cataracts are small, blurry patches on your eyes, giving you cloudy vision. Cataract surgery involves removing your damaged lens, and replacing it with a premium synthetic one for sharper near and distance vision.


Optical Express custom-fits its aftercare plan to every patient. This plan includes any medication that will aid the healing process, optometrist-led follow-up appointments, and an out-of-hours medical helpline.

Patients receive 12 months’ continued care as standard, and Optical Express recommends annual examinations to maintain your eye health.

Safety Record

All surgical procedures carry a degree of risk. However, laser eye surgery has an impressive success rate, and is the most popular elective surgery in the world.

99.2% of patients achieved at least 20|20 vision following surgery at Optical Express, based on a study of 190,231 Optical Express patients with the most common prescriptions. That’s why this eye clinic promises 20|20 vision or your money back.

Just be aware that the risks increase the more complicated the surgery. Optical Express will provide a screening service to check whether you are suitable for surgical treatment.

4. The Verdict

laser eye surgery review verdict

I can highly recommend Optical Express. They are very professional, and the procedure was pain free. The best thing now is I can see very well without glasses – and it was only done 3 weeks ago. – Elaine Gibson

(4.6 out of 5)

Optical Express is the best voted place for laser and lens replacement surgery, based on nearly 9,000 independent reviews on Lasik Eyes since 2002. With hard-to-beat prices, leading technology, and fully qualified surgeons, this clinic tops the list of best laser eye surgery clinics in the UK, as well as taking the crown for:

But is it right for you? The only way to find out is to see if you’re eligible for 20/20 vision or your money back, and to get a tailored quote. That’s why we make it easy to pop in for a free consultation, have free eye tests (worth £800), and talk through your options with an eye expert.

Next steps: Our simple tool helps thousands of readers a day get one step closer to 20/20 sight:

  1. Find the top clinic in seconds: Answer three questions to be matched with the leading eye clinic in your area
  2. Check you’re eligible in minutes: Receive a quick call to check you can get surgery (we don’t share your number with anyone else)
  3. Book a free consultation: Talk to an expert at a clinic you can trust for a free eye test (worth £800) and personalised quote (with no obligation)

Click here to find the best clinic near you, and receive a tailored quote.

5. Optical Express Surgeons

6. Optical Express Reviews


05 May 2017

Bottom line top job, I could could go into detail but I no longer require glasses at all and although there are some side effects (explained prior to surgery) but my only regret is not to have had it done years ago, many thanks, Barry.

28 Apr 2017

I had my surgery yesterday and today. Mr George is a wonderful surgeon. I was a very scared patient, but I needn’t have worried. All the staff are excellent and Matthew, anaesthetist made me feel very relaxed and calm. They are so thorough and I really appreciate the care they gave me. I am recovering very well and can already feel the benefit of sight just since yesterday. Thank you so much

21 Apr 2017

I am so happy I put my trust into Mr Dimitri Kazakos he is amazing when you have a consultation with him, he is up front and honest about risks and glasses may still need to be worn in some cases. I had my lens replacement at the weekend and what can I say .. I am amazed that I can see so clear, even had to put my font on my phone to a size a lot smaller as it was too big!! I could just about see it before. The team at White City are all lovely I felt comfortable whilst there. But thank you Mr Dimitri Kazakos you are a truly wonderful surgeon whom I would recommend anyone to see and have the procedure done by. You gave me my sight back god bless you xx

21 Apr 2017

The surgery received has changed my vision for the better, no more contact lens or glasses, except sun glasses.


21 Apr 2017

My review as a timeline:
25th of February visited optical express in Uxbridge, overall the service was good and I was found suitable for laser treatment.
I wasn’t overly impressed with the service after as I had forgotten my information wallet at the clinic and despite several requests for it to be sent to me, I never got it. So I decided to go with Optimax.

Optimax gave me a good service too but there I was found not to be suitable for laser eye as I was diagnosed with Kerataconus….uhmmm this is worrying I thought as Optical express hadn’t picked this up and they had already scheduled my treatment with one of their surgeons for laser eye treatment.

Ok so where to go now? I decided to reach out to the head office at Optical Express only because I had read up on their most up to date technology and one particular surgeon who had some brilliant reviews (Dr Dimitry).

My Experience from here on was superb!
Lovely lady by the name of Donna at the head office helped me immensely even to the point that I was offered a little compensation for my inconvenience and experience at Uxbridge. The service was second to none.
All my appointments were organised timely, all information shared promptly by email and follow-up phone calls and finance set up so I didn’t have to worry about payment afterwards.

The Surgery
I was nervous like hell! but the team at Westfield were fantastic – I am so ashamed that I don’t remember the names of all them, Sonia, Dr Hurst and the lovely nurses on the day – the 12th and 13th of April 2017 were excellent.
They prepared my eyes and reassured me every step of the way.
Patients waiting at the surgery were brilliant too, sorry if I offended anyone while I remained sedated and on a high on the first day – that was funny. I think I called a few people pirates and one person seemed to have a parrot on his shoulder…anyway I was high that means the whole procedure was painless.
Credit to Dr Dimitry’s expertise and skills I could see the following day with my left eye and then with my right eye…and now with both eyes. Yet still a little sore.

Post operative
Again the team were brilliant and that very young looking opt…he was very patient and skilled too. Thank you very much.

Guess what back at Uxbridge for my follow up…
It was good to see a new team there and they were very helpful this time.

On with life….
I have my follow ups booked.
Ill finish typing here.. my NEW EYEs are a bit tired.
Good luck to all who are considering treatment – especially Lens Replacement.
It’s a new life.

13 Jan 2017

I have always been heavily dependent upon glasses since as far back as I can remember. I needed glasses for everything except walking about because being long sighted I was confident I was unlikely to bump into anything. The extent to which I could read on the eye test board without glasses was the third line down ie three letters in a row.
Since having the surgery I am delighted to say I can read and drive without the need for glasses something I thought I would never be able to do. And, although my eyes are still settling after the operation I have nearly 20 /20 vision. The difference this has made to my life is immeasurable and it makes me wonder how I managed before.
I would thoroughly recommend Doctor Dimitri Kasakos because his skill and professionalism inspired me with the confidence to proceed with the operation which has changed my life for the better.

05 Jan 2017

Dimitri kasakos is a excellent surgeon.who really cares about every patient that he operates on.I am a London Taxi Driver and needed treatment very quickly to be able to continue driving professionally. Dimitri managed to fit me in to his very busy schedule.I had done some research for the options that were available to me and had decided to go with the Monofocal lens because of the glare issue when driving at night,but when I saw him at my Pre Op Assessment ,he advised me that having the Symfony lens would achieve the best possible outcome.I have now had both eyes done and am very pleased with the results,my near vision is excellent and I am happy with my distance vision and the fact that I should no longer need glasses for either.

05 Jan 2017

I had laser eye surgery 6 years ago, but had problems with intermittent blurred vision. I was advised by the optician that it was muscle related, and due to age. I initially had good distance vision after laser surgery, but still needed glasses for reading. Having been presented with options, I decided to go for replacement lenses and following the discussion with Mr Kazakos, I opted for multifocal lenses. Following surgery on the first eye, both distance and vision was 100%, however this deteriorated after having the second eye done. Over the next two months, vision was variable in both eyes and I was prescribed moisturising drops, which improved my vision considerably. Now, 3 months after the first eye surgery, I have better than 20/20 vision in both eyes, as confirmed at my check up yesterday. Although I was told that my distance vision would not be as good with multifocal lenses, I consider it to be excellent. I highly recommend this procedure.

05 Jan 2017

I have recently gone through lens replacement surgery at Optical Express in Westfield Shopping Centre, Shepherds Bush, London.
Up until the time of surgery I had been wearing both glasses and contact lenses but had reached a point where glasses were only good for distance and had to be removed for close vision. With contact lenses, I wore a lens in one eye for distance and nothing in the other eye for close vision and this was beginning to cause irritation as neither distance or close vision were ever particularly clear at any time.
I decided to contact Optical Express and booked a consultation to see if lens replacement surgery would be a good solution for me. From the very first contact with Optical Express, they have been thoroughly professional, efficient and friendly throughout the process. From the moment I met the surgeon Dr Dimitri Kazakos, I knew I was in good hands. His calm, thorough and professional approach and his extensive knowledge and experience in this field put me at ease straight away.
The surgery itself was very straightforward, painless and quick. Sentiments echoed by the other patients I met over the two days.
The results are fantastic. I have just had my one week post-op check-up and have better than 20/20 vision in both eyes. I opted for the Tecnis multifocal 70/30 lens (as advised by Dimitri) and could not be happier. I see good distance and can read small print without any assistance from glasses or contact lenses.
I am absolutely delighted with the outcome and have no hesitation in recommending Optical Express as your eye care specialist. Dimitri Kazakos and the team at Optical Express Westfield Shopping Centre are first class, as are the team at their Shaftesbury Avenue centre where I had the initial consultation and subsequent post-op check-ups.

05 Jan 2017

I completed natural lens replacement in both eyes last week by Dimitri Kazakos and am very happy with the outcome. I think my concerns would be common; will it hurt and will it work? I am pleased to reassuringly report that it has worked and there was zero discomfort.
Dimitri has a reassuring presence earned from confidence and experience and this is authentic in his tone, language and manner; promising nothing but reassuring of the likely outcome.
I had an issue with one of the anaesthetic drops and observing how competent and professional the anaesthetist behaved and then used as a teaching moment to the support team was very comforting.
I drove for 15 hours, mostly at night 2 days after the surgery and was neither tired nor strained, which is an impressive testament to speed of the recovery – indeed I had a business meeting the evening between surgeries and was fine with that also.
I had very strong near vision but needed lenses or glasses for distance and low level light environment; especially for golf and night driving. I am most pleased that I have fully retained short range quality and can now drive safely and read announcements at train stations at long range.
my weak eye had a 70/30 replacement and my dominant eye had an 80/20 to enhance longer range vision. At this stage, I don’t have the marginal improvement and this may be tweaked but the combined effect is extremely efficient.
There is a large organisation feeding into the Westfield centre of operations and some of the process and logistics regarding scheduling has been annoying but the reason for enquiring was to improve my eyesight and that has been highly successful and utterly free of discomfort and side effects.
Thank you to Dimitri and his team, he is charming gentleman.

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