The whole preocess was made very simple. My first contact with visualase was a general enquiry, the Clinic Manager, Hilary Smith made me feel totally at ease. All the staff are professional and very friendly. The procedure was fully explained and all my questions answered (in a non-jargon way). The aftercare provided is wonderful. One of the many things that I like about Visualase is that you pay one price, no hidden costs, no extras, everything is included. Its the best £1500 I have ever spent. I would recommend it to ANYONE.