From the assessment day (Bristol Clinic) I have been less than pleased with ultralase. I saw different staff each time i have been there and felt very pressured into making an appointment for WAVEFRONT. As there were not DISadvtages of having wavefront, and i don't care about the money when it comes to your eyes, I decided to book in for 2 months time for Thurs 27th may. I was then told they would have to write to me re an appoiment cos of some problem. I was sent an appoinment for 27th, but no aftercare app was made - it was left to me to organise that, and payment was demanded 2m prior to the event, which would cost 50 quid in interest alone. obviously I did not pay it. on Mon 24th i receive a phone call "So you;re booked in for Lasik right?" I explained it was wavefront, i even signed a form withit on and everything, but they had stuffed up and could not perform the op anytime this week. I was so upset, this is the ONLY time i can possibly have it done, so he said i could go to B'ham, just what i wanted to do before/after a stressful op. No discount was offered and an apology was only offered when i told him how disapointed i was. Then it is revealed i actually need to go 3wks before hand for some more tests, which i was not told about. Since nothing could be done I phoned Boots and had Lasik done - they informed me that actually they could increase the width of the laser beam to cover my large pupils so I wouldn't be any more 2at risk" of night glare than anyone else (the reason i went for wavefront in the first place). So Now i can see thanks to Boots - they were fantastic, and didn't make me doubt them once unlike ultralase. I'm sure their surgeons are fine, but their admin staff did not fill me with confidence.