Thank you for your prompt reply. This is the essence of my treatment
from Optical Express throughout time with the Cambridge store ie;
prompt,friendly but professional.

I had my laser 'ops' done around July 2007. From the moment my wife and
I visited the Cambridge branch we were impressed with the way the staff
put us at ease. We had varied tests and because of the way it was all
explained I decided to go ahead with the procedure. This has turned out
to be the best decision of my life with regard to my eyes. I can now see
better than at any time since I was 15 years of age. Thanks to Tom
Matterman (the surgeon).

But my reason to write to you is heap praise on the following staff and
commend them to your company. If you have an internal award, this group
of people are most deserving.

Elaine the manager, Paul Ortiz the counsellor, Lorna at the desk, and of
course Mitesh the Laser Optometrist were the most caring and efficient
staff we have ever dealt with. As you can probably tell from the tone of
this letter we cannot thank them enough for the pre 'op' honest
information, and the post 'op' care that was given.

One other bit of praise is due and that is for Paul Carey, counsellor,
who was an integral part of the above team until moving to another
branch in Ireland.

It would be nice to know if their service to us and your company is
appreciated, and rewarded.

One final bit of information for you,thanks to the above several of our
family and friends are going to consider having this treatment done, and
will attend the Cambridge clinic.

Best Regards


Peter and Joan Ryde