I waited over 40 minutes for first consultation before finally being told that my appointment had been double booked, staff really didn't seem to care how long I'd been waiting. Went through all the usual tests then which seemed to take forever. Optician gave some good explanations, but the staff who did the other tests explained nothing of what they were doing or why.

When all the tests were finally complete I was told that my personal advisor would now discuss treatment options and prices with me. I wasn't happy at the discussion not being with an optician, but I ended up leaving as the pa wasn't available and would be about another 20 minutes. I was so fed up at this point that I said I was going home and they assured me that she would ring me later that day with prices. No call came. I rang back a couple of days later to be told that she was probably busy and would get back to me as soon as possible.

Finally got a call back two weeks later, in the meantime I'd had a consultation and treatment at Accuvision who were amazing, professional, friendly and half the price. I couldn't fault them, whereas I could find nothing worthwhile to say about Ultralase.