I went to Ultralase last week for a consultation,and Ive got to admit I'm not impressed. I'd read all comments on here which lead me to going to Leeds.
I was running late as accident on M1 so I rang ultralase 40 mins before my appointment to explain(I'd given myself an extra hour travelling as well).
I arrived at clinic and was told I was 10 mins late, told them I'd rung the call centre they said had no record of call and they may not be able to do all tests that day.
OK so I waited 5 mins and was taken into a room, I asked the girl her qualification for using the equipment - she only does the tests she can't interpret the results, that fills me with confidance. She used 3 eye testing machines and had to redo the tests on each one, a couple of them twice. She wasn't qualified as an opticition apparently and blamed the equipment - said it was tempremental. Any way I went back out and waited another 5 mins, took into another room with optician, he checked my glasses(he got a different reading to the girl in the other room and my own optician ) did some tests, put drops in my eyes to open my pupils, wasnt happy with one of the tests Id just had done and sent be back to the 1st girl again, waitied 5-10min and had eye mapping test redone. waited again back to see optician he was completly different from 1st time Id seen him. Was very informative about everything that could go wrong - scarring, etc, But what worried me the most was he said my eye sight would more that likly be driving standard (with my glasses/lenses its 4 times better than this now) no guarentees at all. If problems they would get consultant to ring and sort out any problems next working day. he wasnt concerned about the thickness of my cornea, any tollerances nothing. I was terrified and to be honest stunned. went back into waiting room, waited 10 mins took into room by a nice lady whose job it was to sell me the treatment.I really wasnt sure who I should have asked questions to, she didnt know one of the surgeons (nothing about him, hes a part timer covers holidays - do a search on google she told me) They opted for 2 different types of surgery and seemed to take pleasure in the fact that one was very uncomfortable.

The whole process was very similiar to herding sheep from one place to another. it took 2 & half hours, others were waiting similiar time. For just under £ 3,000 I was expecting better treatment - even though it was only a consultation.
The straw that broke the camels back for me was - a lady was brought into reception having just had the surgery, she sat opposite the window, it was a very sunny day but one of the receptionists choose that moment to open the blinds allowing sunlight to stream into the room, I found it uncomfortable as my pupils were dilated Im sure she wasnt happy either.

This is obviously my personnal opinion, others seem to have faired much better. Although my friend had been 2 years earlier and she said that after the consultation she was terrified - all the negatives, no reasurance, she eventually went to Boots and is overjoyed with the results. Me - Ive just booked to have surgery with Accuvision where the service was second to none, one to one consultation, shown treatment room, laser and diagrams drawn showing cornea tolerances etc. I was 100% impressed with the consultation - see how I go on with surgery, I will post results on accuvison site at a later date.