As a committed coward, I was very nervous on my first visit to the Chelmsford clinic. However, from the moment I entered the office to my last review, the staff were always reassuring and helpful. Every stage of the process was explained very carefully and at no time was I pressured into making a final decision. Since the operation life has been brilliant. When talking to people about eyesight I always swing the conversation round to Ultralase and have recommended them to several people (including some I don't know). If in doubt - go for a consultation - it will change your life!