I was one of the unlucky customers that needed the operation performed twice, this was due to the corneal flap not being cut properly the first time. However, I did have to go through the post-op aftercare service including all the eye drops etc without having the benefit of better vision. The service was outstanding and they did everything and more to ensure that I was looked after properly and were very reassuring. I had no problems the second time, and I am very pleased with the results. I would do, and have, recommended Ultralase.