Leeds Ultralase were very efficient and professional from my consultation to the procedure in Nov 10 and follow up checks at 24 hrs, 1 month and 6 months. My sight is now better than 20;20 having been short sighted since my 20`s ( I`m now 51), and I just now wear +1.50 reading glasses for close up work which I hadn't previously needed but was told that I would need after the treatment. I am extremely happy with the result, so much so that a friend has since had Lasek, and my husband is currently discussing dates for treatment with Ultralase -he has to go to the London clinic for his prescription. The procedure itself was quick and pain free (approx 12 mins), and the after effects were ...  More...

I did not find this to be a hard sell - though they do insist on the Ultra Elite.. who's going to take second best when it's your eyes?? The staff are professional, but the run up to my actual surgery was a mess. I went from having 2 eyes done (Lasik), to oh no we can't do your right eye - except with Lasek.. to not being sure they could even do that. They changed the date and time of the appointment 4 times, and given I was coming over from Belgium this was a major stress. However, once I met Mr Gupta I was reassured and the surgery (on left eye only, as I didn't want to be rushed into Lasek when I wasn't sure about it for my correction) was a huge success. I am now considering Lasek at ...  More...

I had the surgery 3 days ago and have to say that I have been extremely please with Ultralase throughout the entire procedure. From the initial consultation, I felt that they were rigorous in their safety practices and this is true to the actual surgery and the after-care. The consultation was not 'salesy', was very thorough and I left thinking they had the best interests for my sight; rather than just trying to sell me a lesser product so that the surgery was within my budget. I mention this because I also went for an optical express consultation (I had heard they were cheaper) - but from the start the entire appointment made me feel that they were less caring, less rigorous in their ...  More...

Awesome. Least 'sales-like' consultation and directed my to this site and another for independent reviews and discussion. Regular re-assurance that all would be ok. Answered all questions fully and promptly Surgery day - treated within 30 mins of arrival, on way home within 90 minutes! Next day follow up visit - better than 20:20 vision!!! Can't fault them!!  More...

I attended for my free consultation and after all the measurements and assessments was informed I was suitable for laser eye surgery. My prescriptions are moderate, my cornea are thick enough etc. We discussed prices and dates. Phoned back 4 days later to be informed that the surgeon had reviewed my scans and my eyes are not suitable for ANY type of treatment. The girl who phoned me could not answer my questions and was not keen for me to speak to the surgeon as I requested. I spoke to the optometrist who had said I was suitable and had an explanation that wasn't entirely clear to the nature of the problem. Very disappointing to have my hopes raised and then dashed. Optical Express also said ...  More...

Simply superb from strat to finish. Consultation was thorough and information without being sale'sy or pushy whatsoever. They explained the procedure, the aftercare, took pictures of my eyes and described what they would do, why they would do it, and what I should expect afterwards. I got information on the surgeon they recommended for me so I went home and Googled him, such impressive reviews! Overall its been 1 month now and today I had a follow up appointment, everything is going very well and my sight is better than when I wore my contact lenses (I was near 20/20 with my contact lenses, and now I am better than 20/20!). I was at the Hammersmith branch, the reception staff, optom ...  More...

Had a consultation a couple of weeks ago, i was quoted £3,900 vERY HARD SELL, Sarah was the market person. We were told one price suits all, When asked if there was any discount at all,we were told no. One week later i received a call offering £1,000 discount. i still hadn't decided. Today i received a call fro Sarah, who displayed a very amateurish poor, telephone manner. she offered hung up abruptly when i told her that i had agreed for the procedure to be carried out by Optical Express, she said she would price match....so much for the one price suits all treatments. i didn't and don't believe a word that girl says. i will inform all of my friends of this shoddy treatment i ...  More...

I had LASIK Wavefront at Ultralase Tottenham Court Rd on 01/04/10 and i have to say i feel like i have made the biggest mistake choosing Ultralase over Optical Express. After my consultation with both, i felt a lot more confident with Optical Express but reading the positive reviews on Ultralase with their adverts of 'best laser surgeon in UK' i decided to go for them. Even though the treatment was done well, i am very disappointed with their after-care and customer services at Tottenham Court rd branch. I been having problems with vision in my right eye including headaches and after I had my follow-up checks which lasted less then 5 minutes, I felt the whole procedure (of check-ups) was ...  More...

I had treatment 3 weeks ago and I bitterly regret it. I can't complain about the treatment day and how I was looked after although after I was told they do about 14 a day in Guildford I felt that I was on a conveyor belt. I couldn't open my eyes for about 6 hours but that was expected, no complaint there. What I really regret is because I have problems with both long and short vision I was told they could not fix both problems. But I could have one eye done for long and one for short. This sounded bizarre to me and made that comment, so without further consultation the consultant ruled it out. I opted for both eyes to have my long vision corrected. I was told that I would still need ...  More...

I'm so glad I went with Ultralase, for 2 main reasons. 1. I have heard stories from my friends who went with Optimax and the surgeon sold them a higher product on the day of surgery "recommending" it to them while they were in a very heightened emotional state. 2. I had complications in that my right eye didn't take too well and I had to have a re-treat a year later. (This was my body trying to heal itself to it's prior state of being, not through any fault of Ultralase) Throughout the whole year and a half all the staff have been amazing, offering me additional appointments to comfort me (because I was a bit worried!) supplying me with replacement glasses until the re-treat, supplying m ...  More...