I had my consultation and epi-lasek treatment on the same day, 4/10/04. Customer service does not seem to be at the top of the list of priorities for Optimax, but fortunately I am seeing the benefits of the surgery after 4 days. Not too impressed that I was out of the door within 2 minutes of the procedure ending, with no time to relax and take it easy after a very uncomfortable 20 minutes in the treatment room. I was in agony for the first 48 hours but thankfully have improved since. On my return 3 days later to have the contact lensese removed, again, no customer service whatsoever; no questions about how it went and how I have been feeling. Out popped the lenses, a quick "can you read the top line, yes, your sight is okay for driving and see you in 2 weeks, goodbye". Not impressed!