I attended Bristol Clinic on Wednesday 28th April. We drove up from Plymouth and had arrived at 2.pm I was told that I could be there as long as 3 hours. However as it was I was seen very quickly, they double check my eyes before surgery I completed my consent form, then met Mr Tom Materman my surgeon and discussed any questions I might have had, but to be trufthful I read the information so many times i just wanted the proceedure done. I waited outside for about 10-15 minutes, then I was called in for surgery. I was explained and shown exactly what would happen through the procedure before Mr Materman came in. Once he attended the procedure was as exactly as I have been informed a few moments ago. Very quick and precise and with no pain. Mr Materman explained the procedure as he went, and I felt so at ease as I had just been told the same thing before by the nurse. All finished I was then taken to a darkish room and explained the aftercare procedure and then I was ready to go home. I must have been there approximately 1 - 1.5 hours very quick indeed. My only issue was driving home it was extremely bright day and I can confirm you woudl not be able to drive yourself so you do need to take someone with you. My Husband drove home to plymouth but I myself could not even open my eyes as it was so bright. I had sunglassess on and a top over my head. The drops eventually worn off and my eyes felt a little gritty. but not so bad that it was painful. We got home and I decided to go to bed for two hours so after inserting my eye drops I went to bed with the wasp like googles - nice but essential. if you are like me I rub my eyes when I am alseep and this stopped me doing that.
Next day I went to have eyes tested and I already have 20/20 vision, I can see I have one eye better than the other at this moment and up close my vision is a little blurred but I was informed this will get better over time. I cannot fault the procedure and I wish I had it done ages ago.

The reason I scored them lower on Customer Services is because a patients card was visable for my husband to read and apparently the patient was nervous of the surgery someone commented on the card "wimp". Not really customer service to see that on a patients card but still to be able to see a patient records from the waiting area.