The procedure was easy and painless, no problem at all. The hours after the surgery once the anesthetic wore off were without exaggeration absolute agony - make sure you have some very strong painkillers handy! Eventually I slept and after waking next morning have had no pain or soreness at all and my vision is just fantastic. I wish I had not waited so long to get it done!

Good: the result, quick painless treatment, Steven - the consultant at Chelmsford is excellent and I recommend him highly, the aftercare.

Bad: the Chelmsford branch of Optical Express itself is just shocking. They do not answer the phone, do not get calls returned, they completely messed up my procedure booking (gave me the paperwork and booking conformation but never booked it with Bluewater) and had to rebook for the following week - they actually refunded some money because of the mess-up.

Don’t let my assessment of the Chelmsford branch put you off, as I said, the consultant is really good as was everything else with Optical express.