Staff PR needs working on, for example, whilst waiting for surgery in a room full of other nervous customers (for nearly 3 hours) the laser technician was talking on the phone in front of us all discussing problems they'd had with some of the laser settings! Apart from the excessive waiting around before hand, the service was great. I had watery, light-sensitive, uncomfortable eyes for about 3 hours after surgery but that was it, then I could see clearly! I still can't quite believe how well I can see and go to remove my glasses when I stop the car - but I'm not wearing them! Thank you to the people who developed the technology to do this, it's much appreciated!