I had surgery carried out in April 2008 on both eyes by Optical Express in Inverness. Following surgery my right eye cornea displaced, so I contacted Optical Express and arranged an appointment. My plane was delayed and I was told I could not be seen, and would need to make another appointment. By the time I was seen for corrective treatment my cornea had been displaced for a week. Following this I was experiencing severe ghosting in my right eye. I reported this in August 2008 and an Optical Express optometrist recommended me for surgeon review for an enhancement procedure in my left eye. The surgeon review declared there was nothing to treat in either eye. In frustration I turned to the NHS as my sight was so bad I was unable to work. On proof of NHS referral, Optical Express agreed to re-scan my eyes in March 2009. This scan confirmed that I was suffering with high order aberrations which was very pronounced in my right eye, but that my eyes were too dry to operate. I had been left without lubricating drops since August 2008 as there were none in stock and staff failed to provide any as agreed despite many reminders. Over the next few months members of staff failed to organise an operation date for me, again, despite reminders. I finally wrote to the Chief Executive to express my lack of confidence and requested that Optical Express pay for my treatment at the Centre for Sight. This was finally agreed and the Centre for Sight have now operated on both my eyes with the utmost care and excellence (see my review). Over two years later my eyes are now OK and I have finally been discharged.
In conclusion whilst my eyes are now good, thanks to the Centre for Sight, the appalling "after care" provided by Optical Express comprised delays in treating a displaced cornea; a continued failure to provide eye-drops; failure to diagnose & several conflicting diagnoses of problems; & a failure to organise operation dates. I would strongly not recommend their services.