i had my eyes done on 4th march at manchester the service was excellent.in and out within two hours. but still had everything explained in full again, with checks on the machines to see if anything had changed.i have been back twice on the arranged appointments,(cant fault them there either. two wishes in life have come true,been to australia in 03, now had my eyesight fixed, and can read without glasses as well.thanks optical express and all their staff. p.s. go on dont be frightened it's the best thing you could do.