At this stage am extremely satisfied with the end result! customer service generally good although initial appointment had to be rescheduled (Eastcheap)...was at 8am and staff could not get into shop, person with key was late. experience at rescheduled appointment at Shaftesbury ave was all positive, all questions answered and staff all very professional. surgery day the surgery staff were again professional, the procedure was actually even more swift than i expected! after completing surgery i experienced a lot of soreness and eyes watering a great deal, i possibly could have been reassured more, then the check with surgeon was extremely quick, after getting home and sleeping for a few hours though i immediately noticed a huge difference and felt the process was entirely worthwhile