Optical Express, West Quay – an apology.
I was booked for treatment on 11th January but it was rescheduled to February due to AC failure, so I left a very negative comment on this site about customer care. David Carson (Optical Express) responded to my comment (several emails) to explain in full and offer some accommodation, both for my treatment and my son (not booked yet, but probably will soon). He also emailed when all problems were resolved, offered to pay travel if I wanted treatment at another branch, and to give me priority if the February appointment was cancelled. On top of this, on 20th January Optical Express said they could fit me in on the 25th January.
Clearly customer care is something they care about – I got it wrong. I guess I let my disappointment get the better of me when I posted my last comment. Sorry Optical Express.
The operation and follow up – Mr Stefan Klopper and the team did the operation – caring and friendly people, and a nice job done. Other staff took care of follow up, also very caring and helpful people.
My eyes – I have been mildly shortsighted with astigmatism in both eyes (almost 180 degrees to one another) forever, and in recent years needed reading specs. One day after the operation I had 20/20 in one eye, better than driving standard in the other. Better than 20/20 in both eyes after a week. Obviously I still need the reading specs (Apart from Star trek, no-one can fix this). All the good things you have read are what I have got, and side effects are minimal and dropping, so I am not going to say it all again, other than “my new eyes are lovely” – thank you everyone.