I had my surgery carried out at the Birmingham City Centre branch on 6/6/08 which was 4 weeks after my initial assessment.

The décor and facilities are very clean and modern and all the shop floor staff / receptionists are very pleasant and friendly.

On the day of my initial assessment I received a text reminder of my appointment time and was seen within 15mins of my appointment time on arrival. The 1st session was with a 'counsellor' , then a whole raft of tests with the opthamologist. My only downside to the whole experience was 1) finding out that the advertised £395 / eye depended on having a (very) low prescription. 2) both the counsellor and the opthamologist seemed a little too pushy in recommending the most expensive treatments (wavefront with laser created flap - which was £2500). I had already set myself a budget and looking at research on the internet did not feel that this treatment offered any major advantages over standard lasik given my prescription of -2.25 & -2.5.
I decide to 'roll the dice' and opted for the std lasik treatment on interest free credit.
On the day of my surgery I arrived to find 4 other people waiting to have surgery (2 of whom were 2 hrs past their appt time), but in fairness the appointment did say to allow 3-4 hrs for the visit.

Whilst waiting I saw 3 people come out fo surgery and all of them seemed to be happy with the way things had gone.
I was seen about 30 mins after my appt time and my surgeon was Mr Alex George. He was a pleasant man, and answered a few last minute questions before I signed the consent form. prior to and during the surgey he talked to me about my hobby (motorcycles) which helped me to relax. The surgery itself took just over 10 minutes and was totally pain free. It would be a push to say there was even mild discomfort. (I didn't smell any 'burning' either as reported on other reviews)

The actual laser was 17sec Lt eye and 20 sec Rt eye.
Following surgery I waited in a darkened room for about 15mins where I received my post op medication / instructions. Then Mr George had a look to see if the flaps were still in position and was discharged.
My wife took me home and I took some paracetamol and went to bed (4:30pm). I did have some mild discomfort (grittiness)in my Rt eye and both eyes watered quite a lot for the next 3 hours which I was told to expect. The Lt eye was totally pain free. At 7:30pm I got up and listened to some music whilst keeping my eyes closed most of the time.
10:30pm bedtime (accompanied by howls of laughter from my wife at my 'Biggles' goggles).

Next morning I woke pain free and the slight smokiness had cleared. I could tell right away that my vision was better than it had been with glasses / contact lenses.

I attended my next day appt at 9:40am (seen promptly / on time) and after reading the chart was amazed that I had better than 20/20 vision in both eyes less than 18 hrs after surgery.

1 week on and there have been no complications of any type, only slightly dry eyes on a morning which are remedied immediately by the lubricant drops. I do have a very small amount of glare when it is really bright outdoors and there are small halos at night, but I was told to expect this and it can take up to 6 months to settle to it's final condition, and to be honest I think I am making a point of looking for them.
Overall, at this point I am extremely satisfied and like many others wish I had taken the plunge earlier.

I will post an update following my 1 month visit.
If anyone has any specific questions, please email me at kevin-sibley@supanet.com and I will do my best to answer them honestly (without my new rose tinted outlook).