My experience with Optical Express was very mixed. My surgeon Susanna Boytha was incredibly good and put me at ease from start to finish and this was helped by the fantastic nurse who calmed me down and held my hand throughout the whole procedure. The next day I was able to see perfectly and found out my vision was already better than 20/20 at my check up! Sadly, the surgeoun and her team were completely let down by the customer service I recieved. Every single time I went to the clinic they had no idea who I was or what I was in for, I did not recieive a single thing in the post, including a receipt even though I phoned numerous times to check they had my address right. At my appointment a week after the surgery they thought I was in for a contact lens appointment and my counsellor completely ignored me! All in all I would recommend Optical Express for treatment, but I would be evry clear about demanding a bit of respect, I'm not sure if it was just because I am a 19 year old girl they tretaed me this way (although i paid cash straight away?)