From start to finish I found the staff at Chester, Manchester and the Trafford Centre very friendly and professional. I had a problem with the eye clamp staying in place the first time I went for treatment. This was down to nerves and the fact that I was so very tense. The surgeon was very reassuring and told me that they would be able to try again in about 10 days, after the redness in my eye had gone down. I arrived at 2.30pm on 6th July 2009 and was seen by the surgeon who explained everything to me again. They asked me if I would like someone to hold my hand, which I accepted! Everything was done at my pace, they constantly asked me if I was OK, counted down the amount of time left for each part of the surgery and if I was ready for the next steps. By 4.30pm I was done. The first hour or so after the surgery was the worst, I couldn't open my eyes, due to them being sensitive to the light and they streamed with tears. I took a co-codamol and that eased the discomfort. Since then I've had no discomfort at all. I suffered no pain whatsoever, just discomfort. I cannot thank them enough for what they have done. My vision was quite bad (-7.0 R -7.5 L) and now I can see everything. I took great pleasure in throwing my glasses away and can now properly look forward to a worry free trip to Namibia. Would definately recommend them to a friend. Totally worth every penny.