I wish I had found this site before my laser surgery. I had my Lasik last summer to treat myopia & astigmatism. I chose Moorfields because of its reputation and because I felt that cost should take a backseat where my eyes were concerned. My surgeon was Miss Ficker.

The procedure was quick and straightforward enough. However, the aftercare has been sadly wanting.

It took some weeks for my sight to really start to improve. My vision was blurry. My ability to read print and see the textures of things was dramatically affected and I was completely unprepared for this. My vision in artificial light was poor. Information about what to expect during the weeks following surgery was poor. Although there was every opportunity to ask questions prior to surgery, this was not the case afterwards and when you are experiencing difficulty you really need to know what is normal etc.

The junior doctor who I saw (very briefly and after having waited well over an hour - several staff had to 'track him down') at my follow-up appointment was unable to answer any of my questions - he just didn't seem to know whether I could expect any improvement in my sight and reflected that I may need to wear glasses for longsightedness. He exited the meeting with the words that he was only there 'as a favour' to Miss Ficker. I left the appointment feeling unsettled and anxious.

Over the next few days I tried to contact the 'help number' - it later transpired that this was the wrong number. It was also very difficult getting through to the John Saunders suite.

Eventually I did have a follow up a week later with a different surgeon as mine was away. I was advised that although my result was 'unusual' hopefully my eyes would 'settle'. Since that time attempts to arrange a 3 month follow-up as advised proved impossible. Both my husband & I tried. Calls weren't returned and promises to 'get back to me' were never kept. The whole admin side was shambolic! I did eventually receive a written apology for this.

Although my eyes have now 'settled' my customer experience has been poor because of the after care aspect. Hence the customer service rating. I can only contrast it with my husband's experience with an alternative organisation earlier this year.