Haven't had the surgery done, but hoping to do it as soon as I can find a clinic I'm totally happy with (probably Ultralase or Accuvision). Was thoroughly unimpressed with Optical Express consultation though. Was told to allow 90 mins, but was there for over 2.5 hours - which would be fine except most of it in the waiting room not being told what was going on. I was only 'in consultation' for about 45 mins.

I spoke to someone who had had it done already and was very pleased overall, although she was there to have a "touch up".

Of the staff I saw, only the the optometrist was helpful, friendly and seemed to know what was talking about. The person who carried out the first test said "whoops, wrong setting" when he told me to look at the light and then puffed air into my eye!!! He also didn't listen to me when I said I had brought a recent prescription, asked for my glasses and left me sitting blind in the waiting area (leading onto the shop floor) for over 10 mins. Having been to UL first, I also knew they missed some vital points in their information, which I had to ask about directly.

It very much felt like a sales pitch and after the tests were done the 'counsellor' asked me what date I wanted to book. When I said I wanted to think about it first she told me that I might miss out on the most suitable date as they were really booked up. This gave me the impression that they expect most people to sign-up then and there!

They certainly helped my decision though as I know for sure I do not want to be treated by them.