Absolutely excellent customer service, they achieved the perfect balance of professionalism and friendliness. There was absolutely no "hard sell" of the treatment, and all the risks were very well explained before I decided to go ahead. The facility in Winpole Strret, London (just next to Harley Street) is very modern, clean and seemed well equipped. I stayed with the same surgeon (Dr Ali Mearza) for my treatment and follow up visits. They even provide you with your surgeons mobile phone number which you can call at any time if you have problems or worries following the treatment. All in all I can't recommend Focus Laser Vision enough!