I had contacted a number of clinics researching for my laser eye correction (as you do) and I was very disappointed at the lack of customer care from these large clinics at this initial point. I felt like I had contacted the BT call centre with everyone seemimg to follow the same question and answer sheets. When I called back to ask another question they seemed to pass me from pillar to post and I never spoke to the same person twice. At this point I decided to wait.
At least 2 years later I contacted Advance VisionCare after reading an article in the Daily Express about the personaliised care they offered. From the first call to the treatment date I was impressed with the care and attention that all staff members showed me throughout my patient journey.
I never thought of travelling to a clinic before as I always looked for local clinics (in the Liverpool and surrounding areas) who had good marketing campaigns. But I'm pleased I made the journey to London as Advance VisionCare provided very comfortable hotel accomodation, which was a very welcome touch and gave me confidence that my needs were being considered and provided for right from the start.
When I arrived at the clinic it certainly lived up to what I was expecting from a Harley Street establishment and a great deal of care and attention is made to put the client at ease.
The treatment itself was completely painless and I felt very comfortable throughout the whole process.
After treatment I was expecting to have to wait a while for my eyesight to improve, however the results were instantaneous. As soon as i sat up and put some drops in I could see just fine, and this was a wonderful feeling.
Now, in my work as a psychotherapist, I no longer have to juggle with different glasses for different tasks (which was quite a strain, and very tiring). Now I have much more energy for my work and I feel like it's taken 10 years off me, both in the way I feel and the way I look.
I now know that I made the right choice in choosing Advance VisionCare because from my initial contact through to the superb aftercare they delivered everything they promised and more.
I'd like to say a big thank you to Mr Pillai and his excellent team.