I first had laser treatment at Optimax in September 2002. Like most people I was swayed by the price more than anything. They seemed to be the most well known at the time.
The day after I received my treatment I could barely see three feet in front of me and was quite a lot of discomfort. I returned to the clinic for my check-up but rather than being re-assured that everything was alright I found the surgeon rather bewildered by my condition.
I continued to visit Optimax for several weeks after this. I at no time was I offered any real explanation for my poor vision despite pressing for one.
My sight did gradually improve until about three months after it began to deteriorate to the extent that I bought a new pair of glasses. Not what I expected at all!!
This went on for a year when finally the surgeon decided to refer me to the clinic’s director for a second opinion. This referral never happened and I never heard from optimax again!
At no time was I offered re-treatment and quite frankly I wouldn’t have expected either.
A friend of mine was considering laser treatment and put me in touch with a local optician, who after a very thorough examination referred me to Advance Vision Care in Harley Street, London.
I was naturally apprehensive about my first visit to Harley Street, however any doubts and fears were soon dismissed. I explained to Mr Pillai (the Medical Director) what had happened to me over the previous year and he in turn explained that I had epithelial in growth and that he could treat me. It was such a relief to know that someone understood what had happened to me!
I received my treatment in three stages so I know that the personal service I received on my first visit was not a one off. Mr Pillai and his team always know whom I am when I walk through the door-there is never any waiting around and the whole experience is very relaxed as well as extremely professional.
I am extremely pleased to say that I no longer wear glasses and I have near perfect vision. Fantastic!!
I often get asked for my opinion about laser surgery and I always respond the same. There are a lot of surgeons and there who are capable of performing the basic surgery, however you need to feel comfortable that if something does go wrong that the surgeon is actually capable of correcting it! I suspect many of them aren’t!!
I really can’t thank Mr Pillai enough.